Return and Refund Policy

At Naksh Mart, we strive to provide high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 days to return an item from the date you received it. To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (receipt or order confirmation).

Please note, customized products or items on sale are not eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

• Contact us at info@nakshmart.com with your order number and the reason for the return.
• Our customer service team will guide you through the return process, including providing a return shipping address.
• Once we receive the returned item, we will inspect it and notify you of the status of your refund.

3. Refunds

If your return is approved, we will initiate a refund to your original method of payment. The refund processing time is typically [X days] after approval, depending on your payment provider.

Please note:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• For international returns, you will be responsible for the return shipping charges unless the item is defective or damaged upon arrival.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@nakshmart.com.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time, first check with your bank or credit card provider. If you’ve done this and still have not received your refund, please contact us at info@nakshmart.com.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: info@nakshmart.com
• Website: www.nakshmart.com